Non Voice | CSR and TSR | Hybrid

• Performs computer/online guidelines for the purpose of answering to client concerns.

• Communicates with clients on the phone or by using written correspondence to solve issues.

• Awareness of the customers’ expectations by way of efficient listening and questioning skills

• Dealing Doing work with all enquiries tactfully, courteously, properly & assertively

• Complementing customers’ wants to Clients’ goods and services

• Using negotiation and influencing capabilities to overcome arguments and obtain the customers’ buy-in

• Corresponding appropriate critical information to internal and external customers and spreading understanding with colleagues